Build Public Trust Through Good Government

Public trust is the currency of good government. Clackamas County will design and deliver services that make a difference and measure our effectiveness in terms of results for our customers. We will listen, be accountable and deliver what we promise. When we allocate resources, they will be tied to results that matter.

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Strategic Goals and Milestones

Actual

Target

Results

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2018

By 2018, 100 percent of the County budget will be attached to measurable customer results

By 2017, all Commission-managed departments will have completed customer focused, outcome-based Strategic Business Plans, to include customer service and satisfaction measures

Strategic Initiatives

Status

By 2018, all Board-directed county departments will measure customer service and satisfaction.

By the 2018/2019 Fiscal Year, 100% of the county budget will be attached to measurable customer results.

Clackamas County will work to resolve differences with its local partners to avoid disputes and litigation.

By 2019, 80% of county external customers surveyed will agree or strongly agree with these milestones.

Status Color Legend: On Target | Monitoring for Improvement | Below Plan | Data Pending